Safety Policy
Our commitment to keeping every conversation safe.
đ¨ Emergency Resources
If you or someone you know is in immediate danger, please contact:
- ⢠Emergency Services: 112
- ⢠Police: 100
- ⢠Ambulance: 108
- ⢠iCall (Mental Health Helpline): 9152987821
- ⢠Vandrevala Foundation: 1860-2662-345
Platform Safety Overview
Hearzo is built with safety as a foundational principle. Every feature, from listener verification to AI moderation, is designed to protect users from harm and ensure a trustworthy environment for emotional conversations.
Listener Verification
All listeners on Hearzo undergo: ⢠Government-issued ID verification (KYC) ⢠Application review and background assessment ⢠Training in empathetic listening and safety protocols ⢠Agreement to our Listener Code of Conduct ⢠Ongoing performance and behavior monitoring
AI Moderation System
Our AI moderation system monitors conversations in real time for: harmful language, crisis signals, policy violations, and inappropriate content. When flagged, our human safety team reviews the conversation and takes appropriate action within hours.
Emergency Protocol
When a user expresses signs of a mental health crisis or emergency: 1. The AI system detects crisis language patterns 2. An in-app emergency prompt is shown to the user 3. The listener is instructed to encourage professional help 4. Emergency service contact information is displayed 5. The session is flagged for priority human review Hearzo does NOT provide crisis counseling. We direct all crisis situations to qualified emergency and mental health services.
User Blocking & Reporting
Users and listeners can block each other at any time. Reports are reviewed by our safety team within 24 hours. For urgent safety concerns, email empathixsolutions@gmail.com with URGENT in the subject line.
Data & Conversation Security
All conversations are encrypted in transit and at rest. Conversation content is retained only as required for safety review and is not shared with third parties.