Privacy Policy
Last updated: May 2025
⚠️ Platform Disclaimer
Hearzo is NOT a therapy, medical, or mental health platform. We provide a human conversation and emotional support service. No medical or psychological advice is given on this platform.
1. Information We Collect
When you register for Hearzo, we collect basic account information such as your email address, username, and device information. We do NOT require your real name unless you are applying as a listener. For listeners, we collect government-issued ID information for KYC verification purposes only. During your use of the platform, we may collect usage data such as session duration, feature interactions, and anonymized conversation metadata for safety and moderation purposes. We do not store the content of your private conversations beyond what is required for AI moderation and safety review.
2. How We Use Your Information
We use the information we collect to: • Provide, maintain, and improve our services • Verify the identity of listeners (KYC process) • Apply AI moderation to ensure platform safety • Process payments and manage your wallet • Send service-related communications • Respond to support requests • Enforce our Community Guidelines and Terms of Service We do NOT use your data for targeted advertising and we do NOT sell your personal data to third parties.
3. Data Storage & Security
All user data is stored on secure, encrypted servers. Conversations are encrypted in transit and at rest using industry-standard protocols. We employ regular security audits and adhere to data protection best practices. We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting empathixsolutions@gmail.com.
4. Third-Party Services
Hearzo uses trusted third-party services for payment processing, analytics, and infrastructure. These providers have their own privacy policies and are contractually bound to protect your data. We do not share your personal data with any third party for marketing purposes.
5. Your Rights
You have the right to: • Access the personal data we hold about you • Request correction of inaccurate data • Request deletion of your account and data • Opt out of non-essential communications • Export your data in a portable format To exercise any of these rights, contact us at empathixsolutions@gmail.com.
6. Children's Privacy
Hearzo is intended for users aged 18 and above. We do not knowingly collect data from individuals under 18. If we discover that a minor has registered, we will delete their account and data immediately.
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of Hearzo after changes constitutes acceptance of the updated policy.
8. Contact Us
For privacy-related questions or requests: Email: empathixsolutions@gmail.com Address: PLOT NO 22, ASSOTECH BUSINESS CRESTERRA, Noida