Refund Policy
Last updated: May 2025
Refund Contact
For refund requests, email: refund@hearzo.in
1. Wallet Recharges
Wallet recharges are generally non-refundable once the amount has been credited to your Hearzo wallet and sessions have been initiated. If a recharge fails but your payment was debited, a full refund will be processed within 5ā7 business days.
2. Technical Failure Refunds
If a session ends abruptly due to a verifiable technical issue on our end (server error, platform outage), the unused session amount will be credited back to your Hearzo wallet within 48 hours of a verified complaint.
3. Listener No-Show
If a scheduled session is cancelled or the listener does not show up without prior notice, the full session amount will be refunded to your wallet.
4. Non-Refundable Scenarios
The following are not eligible for refund: ā¢ Sessions already conducted and completed ā¢ Wallet balances remaining after account deletion ā¢ Refund requests submitted more than 7 days after the transaction ā¢ Dissatisfaction with conversation quality (subjective experience)
5. Refund Processing
Approved refunds to the original payment method (card/UPI) are processed within 5ā10 business days. Wallet credits are applied within 24ā48 hours. You will receive email confirmation of all refund decisions.
6. How to Request
Email refund@hearzo.in with: ā¢ Your registered email address ā¢ Transaction ID / Order ID ā¢ Date of transaction ā¢ Reason for refund request Our team will respond within 3 business days.